Akeeba Ticket System PRO v2.4.0

Akeeba Ticket System PRO v2.4.0

(and also version 1.2.4, 1.5.5, 1.6.1, 2.1.2, 2.2.0, 2.3.0 + language files including Russian)

the Convenient system of tiket for user support. There is support of BB codes and full support of HTML.

Offer the users support of premium class! The notification by E-mail, the visual editor, multilanguage support, integration with the system of subscriptions Akeeba and there is more to come!

Several categories . Use powerful functions of steering of the enclosed categories Joomla for your categories of support of tiketama

Tinned answers . Has bothered to enter the same answer again and again? The answer template for new agents of support is necessary? Tinned go for help!

of BBcode, the mode of full input or by e-mail . You can decide how users will give the tiketa. On your website, using BBcode (forum code) or rich text editor. Or, maybe, by e-mail? Perhaps, combination of these two types? All this is possible.

Time of tracking and Leaderboards . Did you sometime ask question how many your agents of support really work? What of them are loved by your users and what of them is not so good? The system of tickets allows to find Akeeba easily answers which you looked for.

Rich templates of letters . Only the text of the e-mail message as in far 1998!? NO! Give to your users beautiful, HTML type of e-mail without need to go on design lessons. Our editor of templates of e-mail uses the visual editor of Joomla! for optimum usability.

Mass mailing. you sometime wanted the mass answer to several similar tickets at once? Place them in object and to send the mass answer. As boss.

Private and public tiketa . Decide what tickets will be visible to all users and what of them will be considered only for support personnel and the user who has given them. For categories or for tikt. To you to solve.

of InstantReply. Akeeba the System automatically carries out search of the tiket and public tiket and documentation (if you use Akeeba DocImport3). It shows results while users still writes the tikt. It as thought-reading, without crystal sphere. End result? The smaller quantity of tiket which you have to answer less than the involved personnel are more than happy clients!

Credits . Allocate oprdelenny quantity of the credits for each user. Let them use them on each new tikt and/or the answer of the tiket.

pok4patelyam the credits without manual vmeshatelsv (automatically).

Important notes:

• to you it is strongly recommended to use the latest version of CMS (Joomla!)
• our Joomla! 2.5-compatible versions can not work at Joomla! 2.5.0 to 2.5.5 inclusive. These versions have seriously become outdated.
• We strongly recommend to use PHP 5.6 or 7.0 and Joomla 3.8 + php 7.1