RSTickets! Pro v2.1.9 - is tikt by the Joomla system

it Is included russkiya language + additional files for the translation into Russian of all elements (Including plug-ins)

• to Joomla! 3.x (the old version with Joomla 2.5)
to
• of PHP 5.3 or needs above
to
• of MySQL 5.x

Highlights and opportunities
" Steering of problems of your clients via the external interface or backend.
" Creation of the user fields of the choice if they are obligatory or not to personalize messages on check, to add the user HTML attributes.
" Control of each department - control of the user fields, change of the e-mail address to notify by other e-mails,
" Protection against spam - to protect form of representation or with built in kapch or rekapch.
" Total Control - appointment of employees to several departments to create groups to what departments your employees belong.
" the Adjusted statuses - to create any quantity user the statuses on display in the built-in pages (it is open, expects the decision, is closed also by t.p).
" the Priority - by default low, normal and high. Add any number of priorities how many you want!
" Report to clients about divergence - if clients do not answer in due time, tikt can be closed automatically after the notice goes.
" the Increased working process - with automatic assignment of the tiket you will not have concerns on assignment of the tiket, they receive appropriated by balancing loading for each available employee.
" the Best convenience and usability - only one form to fill and your clients will receive automatically created account and the copy of the
tiket" the Knowledge base - to add articles and categories as resources for your clients in use. " the client's Panel - the place where the client can carry out search in the knowledge base, present tikt, viewing and search of its own tiket.
" Setting up e-mail messages - each e-mail message the sent RSTickets! Pro can be adjusted.
" Avatars - Gravatar, Community Builder, JomSocial, Kunena
" Three modes of viewing of the tiket - usual (all information on the page), accordion or ledges (the relevant information is divided).
" Subjects of the tiket - to choose or predopredeleit objects or allow clients to enter own object.
" Previously defined search queries - quickly to create available links for the most widespread inquiries.

of the Menu the Knowledge base - one article
" the Knowledge base - Layout

the Minimum requirements for start of RSTickets Pro tikt
":
- Joomla! 3.x or 2.5 for the early
version - PHP 5.3 - MySQL 5.x
you have to be convinced by br that you have MySQL, XML and functionality of ZLIB is included in your installation by PHP. Please, be convinced that you have engaged GD and FreeType libraries in order that Captcha worked.
DOM XML PHP Library it has to be engaged on your server. Please, address your hosting provider and to ask that have engaged him for your website.
For Kroner the plug-in will be required to you IMAP and Iconv PHP library.